Resolved -
This incident has been resolved. We have verified CDK deals are importing into Analytics and pulling into Menu and eContracting.
Sep 20, 10:13 CDT
Monitoring -
CDK provided an update this morning stating that all functions should be restored.
We have verified on our end that deals are importing from CDK, and deals are successfully pulling into Menu and eContracting.
Sep 20, 10:08 CDT
Update -
Ran successful imports for 21 CDK dealers. Checking backend import stats for full confirmation of success.
Checking Menu integration as well for each dealer.
Sep 20, 08:46 CDT
Update -
Edit:
Email from CDK at 8:10 AM 9/20/24.
"Issue Resolved
We are happy to share that degradation with Data Services has been resolved as of 8:40pm CST, 9/19/2024.
Some may experience intermediate degradation due to volume of data coming online to be processed.
We apologize for the inconvenience this issue has caused. Please know our teams are dedicated to getting you back to business and keeping you there. We continue to work across the CDK organization to learn and prevent future disruptions to your business"
Sep 20, 08:12 CDT
Update -
Edit:
Email from CDK at 5:05 PM 9/19/24.
"We are sorry that Data Services degradation is impacting your business
We wanted to share that these services have been restored:
• FTP/SFTP connectivity for the IA platform.
• 3PA/MDB is up but some may experience intermediate connection issues.
Not all IA databases are online however our teams are working hard in restoring all services. We are troubleshooting issues with deal add/updates from CRM to DMS. There may be delays or degradation due to spikes of jobs coming online that need to be processed.
Additional efforts are taking place in parallel to tackle this issue from multiple avenues. Please know our teams will continue to update you with the latest information."
Sep 20, 07:56 CDT
Update -
Edit:
Email from CDK at 3:29 PM 9/19/24.
"We wanted to share that these services have been restored:
• FTP/SFTP connectivity for the IA platform.
• 3PA/MDB is up but some may experience intermediate connection issues.
Not all IA databases are online however our teams are working hard in restoring all services. There may be delays or degradation due to spikes of jobs coming online that need to be processed.
Please know our teams will continue to update you with the latest information."
--------------------------------
We have found that EGA and Menu are working for some dealers, but others are still experiencing issues.
Sep 19, 15:32 CDT
Update -
We are continuing to investigate this issue.
Sep 19, 11:01 CDT
Update -
We are continuing to investigate this issue.
Sep 19, 10:57 CDT
Update -
We are continuing to investigate this issue.
Sep 19, 10:49 CDT
Update -
Edit:
Confirmed affecting Sales Tech.
Email from CDK at 9:45 AM 9/18/24.
Confirmed hardware issue on their end. Estimating fix around midafternoon CST.
Edit:
Email from CDK at 2:37 PM 9/18/24.
Stated that they received the new hardware and are actively working on a fix.
Edit:
Email from CDK at 8:01 PM 9/18/24.
Stating that "The MBD | 3PA | DEIT services have been restored. However, there is a significant backlog of jobs which will be reprocessed throughout the evening and into the morning of the MBD | 3PA | DEIT Managed Data Bidirectional.
The team will continue to monitor the MBD | 3PA | DEIT services.
Our teams are also working on restoring the IA (InfoIQ Administrator) service."
Edit:
Email from CDK at 7:58 AM 9/19/24.
Stated "We are sorry that Data Services being down is impacting your business.
We have restored multiple services for Data Services, however there is a significant backlog of jobs that need to be processed, and work is still ongoing. Many Integrations have been confirmed working, though there may be delays or degradation.
Please know our teams are working hard to get everything up and running, and we will continue to update you with the latest information."
As of now, this is affecting most if not all platforms on Ethos Group side.
EGA, Sales Tech, and PegPay have been confirmed as not working.
Sep 19, 10:48 CDT
Investigating -
CDK is investigating this issue. Received email from their Support team at 5:38 AM.
Sep 18, 08:45 CDT
