Ethos Group Status

All Systems Operational

F&I Menu Operational

eContracting Operational

EGCS Operational

Portal Operational

Analytics Operational

Pricing Operational

Smart Statements Operational

Connect Operational

Dealer Claims Portal Operational

Dealer Cancels Operational

Cyclops Operational

Ethos Group Phones Operational

DMS Integration Operational

CDK DMS Integration Operational

Reynolds DMS Integration Operational

DealerTrack DMS Integration Operational

AutoMate DMS Integration Operational

DealerBuilt DMS Integration Operational

Dominion DMS Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 10, 2024

No incidents reported today.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

CDK Issues

Resolved - This incident has been resolved.
Sep 6, 09:38 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 10:43 CDT

Identified - Issue has been identified. CDK 3rd Party integration pipeline has not been enabled for Ethos Group service restoration.
Jul 9, 16:40 CDT

Investigating - CDK shut off 3rd Party integration as security measure in response to internal incident.
Jun 20, 08:05 CDT

Resolved - This incident has been resolved
Sep 6, 09:38 CDT

Update - We are continuing to monitor for any further issues.
Sep 6, 09:37 CDT

Monitoring - The performance issues in eContracting have been fixed. We're monitoring it now to make sure the fix is permanent.
Jul 13, 11:43 CDT

Identified - eContracting is still having some performance issues. We're working to correct it.
Jul 13, 11:06 CDT

Monitoring - We have corrected the problem and are monitoring the results.
Jul 13, 10:40 CDT

Identified - We're aware of an issue related to applying signatures and processing / uploading documents in Menu. We're working to correct the problem now.
Jul 13, 10:35 CDT

CDK Imports/Menu Pull

Resolved - This incident has been resolved.
Sep 6, 09:29 CDT

Update - We are continuing to monitor for any further issues.
Sep 6, 08:23 CDT

Monitoring - We are showing successful integrations with CDK, both in Sales Tech and in Analytics and we are continuing to monitor.
Sep 6, 08:15 CDT

Investigating - We have received reports from multiple dealers that deals are not able to pull from CDK into Analytics, or Menu/Sales Tech. We have reached out to CDK Support for assistance, as this appears to be an issue with integration on their end. We will follow up as soon as we have an update.
Sep 5, 19:27 CDT

Sep 5, 2024

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

EGA Report Format Issues

Resolved - This incident has been resolved.
Aug 28, 13:07 CDT

Update - We are continuing to work on a fix for this issue.
Aug 28, 11:20 CDT

Identified - The issue has been identified and a fix is being implemented.
Aug 28, 11:19 CDT

Aug 27, 2024

No incidents reported.